REFUND POLICY

1. General Policy

All sales of IT consulting services, audits, and digital solutions by NEXOKARA LLC are considered final upon project commencement or delivery of any agreed-upon deliverable. All refunds must be requested within 7 days of the service delivery.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • A service was paid for but never initiated or delivered
  • A duplicate payment was made in error
  • A written cancellation request is submitted before work has begun

3. Non-Refundable Services

The following are non-refundable:

  • Services already rendered or partially completed
  • Consulting hours already used
  • Custom strategy documents, audits, or reports already delivered
  • Setup fees or onboarding costs

4. Cancellation

Clients wishing to cancel an ongoing engagement must notify NEXOKARA LLC in writing at info@nexokara.com with at least 7 business days’ notice. Work completed up to the cancellation date will be billed accordingly.

5. Dispute Resolution

If you believe a charge was made in error, please contact us within 14 days of the transaction at info@nexokara.com. We will review your case and respond within 5 business days.

6. Contact

For refund inquiries: NEXOKARA LLC | info@nexokara.com | nexokara.com

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